We do not refund the original shipping fees, unless the product is faulty. Faulty product will receive free delivery.
The sizing chart is a guide only (please allow 1-3cm differences due to manual measurements). It has been provided for each item to provide the customer the best possible opportunity to make an informed decision. Also note all photographs are not 100% to life like in colour. Even though all photographs on this site are taken by professionals in a controlled studio the image colour will never be the same to the naked eye
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed
· Includes your proof of purchase.
· Items must be unwashed, unused with all original tags/labels attached.
When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / or deodorant which may leave a scent or marks on the item.
· Items on Sale.
· Worn, pinned, damaged caused by wear and tear.
· Products with your perfume, makeup, or deodorant on the merchandise.
· In the interests of hygiene, we have a strict no exchange or refund policy on scarves (hijabs)
Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please email us on email@example.com
If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods.
14Pearls in its turn reserves the right to deduct from the client the following: shipping charges (both ways). After deductions remaining amount will be refunded to the customer.