Terms & Conditions

Welcome to 14Pearls. Use of this website is subject to the terms and conditions set out below. These terms and conditions apply to and from part of all online purchases from 14Pearls for the purchase of goods, so please take care when placing your order.

1. ORDERS

1.1 All orders are subject to acceptance and availability. 14Pearls reserves the right to refuse an order for any reason whatsoever.

1.2 Please ensure that all information entered on our website is correct and accurate. We cannot make any changes or change the delivery address once you have placed your order and it has been dispatched.

1.3 To assist you in selecting the correct size before placing your order, please check size/ measurements of product found in our Size Chart.

1.4 Once you place your order, your nominated payment method will automatically be debited and you will receive an order confirmation.

 

2. PRICE OF GOODS

2.1 All prices quoted on our website are in Australian Dollars and include GST.

 

3. PAYMENT

3.1 Payment can be made using Visa, Mastercard or Paypal. The total cost of the amount debited to your card will be the price of the goods and shipping at the time the order is placed.

 

4. CREDIT CARD SECURITY

4.1 14Pearls uses an electronic payment gateway called PayPal. They are both online credit card processors that use technology to ensure that transaction details are protected and cannot be read over the Internet. Your full credit card details are received and processed only by PayPal.

14Pearls has no access to your bank data, and we do not store your bank or credit card information. Any cards saved at checkout are stored by our payment gateway provider, PayPal.

4.2 14Pearls will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a member whose credit card is fraudulently used or is used in an unauthorised manner.

4.3 14Pearls is not liable for any damage caused on your computer equipment arising from computer viruses, worms, spyware programs, or likewise because of connecting to the website. Please ensure your anti-virus software, firewalls and other protection programs are kept up-to-date.

 

5. EXCHANGE / RETURN POLICY

RETURNS & EXCHANGES

5.1 We only accept returns for faulty items. Items must be returned within 14 days from the date of purchase. Return does not mean refund, 14Pearls reserves the right to refuse a refund due to no fault, change of mind or incorrect sizing. All request for an exchange will be subject to availability, credit notes may be provided. We will only offer an exchange for clothing if the garments are unused, in perfect resalable condition with all original tags/labels attached.

5.2 We do not refund the original shipping fees, unless the product is faulty. Faulty product will receive free delivery.

5.3 What can be returned/ exchanged?

  • Return within 14 days from the date of purchase.
  • Includes your proof of purchase.
  • Items must be unwashed, unused with all original tags/labels attached.

Note: When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / or deodorant which may leave a scent or marks on the item.

5.4 What can't be returned/ exchanged?

  •  Any products due to change of mind or incorrect sizing.
  • Items on Sale.
  • Worn, pinned, damaged caused by wear and tear.
  • Products with your perfume, makeup, or deodorant on the merchandise.
  • In the interests of hygiene, we have a strict no exchange or refund policy on scarves (hijabs)

Note:Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please email us on info@14pearls.com.au

The sizing chart is a guide only (please allow 1-3cm differences due to manual measurements). It has been provided for each item to provide the customer the best possible opportunity to make an informed decision. Also note all photographs are not 100% to life like in colour. Even though all photographs on this site are taken by professionals in a controlled studio the image colour will never be the same to the naked eye

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

5.5 How to Request A Return, Exchange or Refund?

For refund requests, kindly send an email to info@14pearls.com.au with your request with your order number.

Note: If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods.

5.6 Items do not come with warranty.

5.7 Any refund amount, please allow take 2-3 business days for the process.

 

6. SHIPPING AND DELIVERY

6.1 14Pearls provides shipping for all orders using Australia Post.

6.2 We aim to dispatch all orders within 3 working days of receipt of orders once we have received authorisation of payment.

6.3 Please allow up to 7 business days for delivery of orders.

6.4 Please note that once products have been dispatched to your nominated address they will become the customer’s liability.

6.5 If orders are returned to 14Pearls.com.au by shipping companies due to incorrect delivery address or failure to pick up items from Post Office address; additional shipping costs will be charged to the customer to resend items.
6.6 Once the order is shipped, the customer is obliged to receive it. If a customer shows no response to a courier company or fail to receive it or refuse receiving the order the parcel will be returned back to 14Pearls.

14Pearls in its turn reserves the right to deduct from the client the following: shipping charges (both ways). After deductions remaining amount will be refunded to the customer.

 

7. PRIVACY POLICY

7.1 Any information you provide to us via our website is maintained and accessible by us in accordance with our Privacy Policy.

 

8. COPYRIGHT

8.1 All content/material found on our website is owned by 14Pearls and is protected by Australian, and international copyright laws. Such content/material includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No content material may be used, in any way, without the written permission of 14Pearls.

8.2 You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, Trade Marks or logos owned and found on the 14Pearls website without the expressed permission of 14Pearls.

8.3 As a result of browsing 14Pearls.com.au, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.

 

9. TERMS AND CONDITIONS

9.1 14Pearls reserves the right to make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and at any other time it deems fit or necessary. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood and accepted the Terms and Conditions including any changes made.

9.2 These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you agree to submit to the jurisdiction of the courts of New South Wales, Australia and any other courts that which may hear appeals from those courts.

 

10. DISCLAIMER

10.1 Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally.

10.2 Admissions of varying kinds, incorrect pricing and other factual mistakes may arise from time to time. 14Pearls accepts no responsibility or liability for any financial loss or any other factor resulting that may arise.

10.3 14Pearls reserves the right to cancel or refuse any purchases made. In the event of an incorrectly stated/advertised price where the customer has made a purchase, the customer will have the option to either have the purchase order refunded or it may change the order for goods to an equal or lesser value, with any price difference to be refunded.

10.4 The Trade Practices Act and other State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods on the website, which cannot be excluded, modified or restricted. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

 

11. ELECTRONIC COMMUNICATION

11.1 By engaging with our website you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website.

11.2 You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing and have been received by you.

11.3 Where you have given us consent, either at the point at which you register to our Website, or later on consultation of your account page once registered, our Website may send sales emails or promotional emails to you.

11.4 You can anytime opt to discontinue receiving emails by going to the My Account section on the Website and selecting your email preferences.

 

12. FORCE MAJEURE

12.1 14Pearls is not liable for delays in performing any obligations under these terms and conditions caused by circumstances beyond our reasonable control including, but not limited to, catastrophes, fire, internal or external strike, wars, internal or external breakdowns or failure, and, in general, any event not allowing orders to be processed properly. 14Pearls will work hard to perform its obligations within a reasonable extension of time.